Frequently asked questions

Click Register, complete the short application form and verify your email address. You will then be asked to upload proof of identity and proof of address. Once verification is approved, you can fund your account and start trading.

A valid government-issued photo ID (passport, national ID card or driving licence) and a proof of address dated within the last six months, such as a utility bill or bank statement showing your full name and address.

Most applications are reviewed within one business day. If any document is unclear or incomplete, our compliance team will contact you by email with instructions.

Yes. You can request an upgrade or change of account type from your client area or by contacting support, provided you meet the requirements of the new tier.

Yes. A free demo account lets you practise with virtual funds on live market prices, so you can learn the platform and test strategies before risking real money.

Depending on your region, you can fund your account by bank wire, debit or credit card, and selected e-wallets and crypto payment options. Available methods are shown in your client area.

Withdrawal requests are normally processed within one to two business days. The time for funds to reach you then depends on the payment method and your bank or provider.

Eight-Cap does not charge internal fees for standard deposits. Some payment providers or intermediary banks may apply their own charges, which are outside our control.

Returning funds to the original source is an anti-money-laundering requirement. It protects you and ensures that funds are only paid to accounts in your own name.

You can trade on MetaTrader 5, our browser-based WebTrader and our mobile apps for iOS and Android, all connected to the same account.

Yes. Algorithmic trading and Expert Advisors are supported on MetaTrader 5. Platinum and VIP clients also benefit from free VPS hosting for lower latency.

Open positions remain active on our servers, including any stop-loss or take-profit orders. You can reconnect from another device, or contact our dealing desk to manage positions by phone.

Forex, metals, energies, indices, shares, raw materials, cryptocurrencies and ETFs, all available as CFDs from a single account.